Social Antipasti (english)
Paolo Fabrizio's podcast show in english: interviews and case studies about Social Customer Service and customer experience. Read related articles on LinkedIn –> http://bit.ly/LinkedInposts-PaoloFabrizio
- Website
- http://www.spreaker.com/show/social-antipasti-english_1
- Description
- Paolo Fabrizio's podcast show in english: interviews and case studies about Social Customer Service and customer experience. Read related articles on LinkedIn –> http://bit.ly/LinkedInposts-PaoloFabrizio
- Language
- 🇬🇧 English
- last modified
- 2024-11-28 20:42
- last episode published
- 2024-11-27 16:45
- publication frequency
- 67.54 days
- Contributors
- Paolo Fabrizio
- Author
- Paolo Fabrizio
- Owner
- Explicit
- false
- Number of Episodes
- 58
- Rss-Feeds
- Detail page
- Categories
- Technology
Recommendations
Episodes
| Date | Title & Description | Contributors |
|---|---|---|
| 2024-11-27 | 99% of us have a natural predisposition towards some activity or knowledge. Nevertheless, if you want to become really smart, you need to study and practice day by day. And when it comes to delivering customer support, digital channels are definitely n... |
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| 2024-10-22 | What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner. |
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| 2024-09-24 | What's the department in charge of solving problems? I bet you'd answer 'customer service'. However, the current scenario requires us to embrace a broader vision because customer service can't fix everything. Paolo Fabrizio explains WHY and HOW in this... |
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| 2024-07-03 | Many Customer Service Managers are wondering how to integrate and harness Artificial Intelligence. What’s the ultimate goal? Who would benefit from it? Shall we use GenAI during or after the conversation? In this podcast Paolo Fabrizio unveils the resu... |
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| 2024-05-22 | When it comes to Digital Customer Service, 'continuous learning' applies both for the trainer and participants. That's exactly Paolo Fabrizio's experience after delivering several training digital skills sessions. Here are some golden takeaways on deli... |
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| 2024-04-09 | As more and more organizations are integrating AI within their customer service operations, you got no more alibis: either you upgrade customer culture along with technology adoption, or you're bound to disappointing results. Paolo Fabrizio share 3 key... |
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| 2024-03-13 | "When customers read our responses they experience more empathy with our chatbot than with our human agents!" It may seem a paradox, but it's exactly what some managers are complaining about these days. Paolo Fabrizio deep dives on this topic in this e... |
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| 2024-02-14 | Chances are your customer service team delivers over digital channels, but conversational expectations are ever-changing. So how do you cope with them and the rise of Gen AI? Paolo Fabrizio explains whats digital skill-matching checks are and why you'd... |
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| 2024-01-17 |
#30 A great conversation on digital experiences w/ Shep Hyken When people love what they do, they convey their passion to the listeners. That’s exactly what happened when Paolo Fabrizio sat down with Shep Hyken sharing their experiences as consultants and speakers: a fizzy conversation with lots of real case exam... |
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| 2023-12-12 | When it comes to Digital Customer Service you can't change things overnight. However, if you are a tenacious manager with a clear vision, purpose and goals, you can build up an effective conversational service model that works. Just like the special gu... |
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