Veterinary Viewfinder

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Episodes

Date Title & Description Contributors
2024-04-24

  Rising Complaints about Veterinary Prices - Tips for Preventing and Handling

For the past 7.5 years, the Veterinary Viewfinder has strived to tackle the toughest topics in veterinary medicine each week. This week, we're revisiting one of our favorite tough topics: money. Lately, social media seems abuzz with folks complaining a...
2024-04-17

  North American Association of Veterinary Receptionists (NAAVR) - with Debbie Boone, CVPM

A tough job that we often talk about on the Veterinary Viewfinder is the role of a veterinary receptionist, a customer service representative, or whatever you choose to call those invaluable folks up front who are, quite frankly, taking a lot of the hi...
2024-04-10

  What happens if you disagree with a veterinary client on pet care? Tips for handling these difficult conversations.

A tough topic that every veterinary professional will confront at some time in their career is a disagreement with a pet parent over how they are doing something regarding care. This difference can be about diet, anti-vaxxing, or a whole host of other ...
2024-04-03

  Are You Giving (or Getting) These Three Types of Feedback?

A lack of appropriate feedback leads to failure. You need to give your team at least three types of feedback to succeed. This week, we discuss the three types of feedback you should give - and receive - to excel in veterinary medicine. Hosts Dr. Ernie...
2024-03-27

  The Benefits of 4-Year Vet Tech Degrees and Innovations in Online Programs with App State’s Jennifer Serling, RVT, VTES

Veterinary technician programs have expanded in remarkable ways over the past decade, and there's a push towards getting a four-year degree, with even more advanced degrees on the horizon. This week, we're speaking with the interim Director of Appalach...
2024-03-20

  Workplace Risks in Veterinary Practice: How Safe is Your Clinic?

Working in a veterinary clinic can pose many hazards. This week, we want to discuss some of the common workplace risks of veterinary practice and why we want you to stop doing them because they are putting you at risk. Hosts Dr. Ernie Ward and Beckie...
2024-03-13

  Have We Forgotten Our Manners in Veterinary Practice? Tips and Tactics to Address Generational Differences

Have we forgotten how to behave in the clinic these days? This week, we want to discuss generational differences and how we can help improve each other's manners and etiquette when dealing with clients and co-workers.  Hosts Dr. Ernie Ward and Beckie ...
2024-03-06

  What should you do if a competing vet clinic’s staff is rude when requesting records?

What happens when one veterinary clinic's personnel is rude or short with another? We're talking about when you call for records, they are not happy about it - and let you know how they feel! This week, we are talking about the benefits and risks of in...
2024-02-28

  First Veterinary Technician Elected as President of Viticus Group (WVC) - Heather Prendergast, RVT, CVPM, SPHR

This week, we’re honored to have a conversation with the first veterinary technician elected as President of the Viticus Group (WVC) Board of Directors, Heather Prendergast, RVT! Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, are joined by a friend...
2024-02-27

  Sad Triangles of Pizza and Moldy Leftovers: Veterinary Clinic Common Area Disasters

Is your break area always a mess? Whose responsibility is it to clean it? And what about coffee? Do you pay? Or does your boss? This week, we discuss a multitude of messes that can occur in the common areas of a veterinary clinic. We also debate who sh...