Westcon Convergence Podcast   /     Contact Center Solutions for SMB - Westcon Convergence Podcast 11

Summary

SMB resellers can grow market share leveraging contact center solutions for themselves and their customers. Enterprise-class applications such as 24x7 support, voice mail in-queue, and dialers are now affordable to SMBs.

Subtitle
The price of technology has come down so SMBs can achieve greater sales and customer satisfaction without hiring additional staff.
Duration
12:50
Publishing date
2010-11-17 19:00
Contributors
  Harry Finer, VP for Channel and Sales (Americas) at Braxtel Communications
author  
Enclosures
http://westconcommunity.com/cfs-filesystemfile.ashx/__key/CommunityServer.Components.PostAttachments/00.00.00.65.59/Contact-Center-Solutions-for-SMB-_2D00_-Westcon-Convergence-Podcast-11.mp3
audio/mpeg