This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release. This episode covers: - What's Benchmarks all about? - Benefits of benchmarking on the platform - New features for Jakarta - Customizing your KPIs For more information on developing applications, see: Joys of Benchmarks in Jakarta​: https://community.servicenow.com/community/it-service-management/blog/2017/07/31/joys-of-benchmarks-in-jakarta New KPIs and cross platform functionality of Benchmarks in Jakarta​: https://community.servicenow.com/community/it-service-management/blog/2017/08/01/the-benefits-of-integerated-benchmarks-in-jakarta Benchmarks Use Cases and Best Practices​: https://community.servicenow.com/ideas/1689 Benchmarks Community: IT Service Management: https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D~category%5Bbenchmarks%5D Product Documentation: Benchmarks: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/benchmarks/reference/r_Benchmarks.html Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.