Brands put big money into perfecting the customer experience, because today, it’s not just about the product. In this episode, we will explore PayPal’s approach to the user experience, and how that affects the company’s ability to maintain and attract customers. This episode features employee perspectives from Patrick Adams, Head of Consumer Marketing in North America; Sarah Hodkinson, Senior Director of Marketing Services & Partnerships; Jeremy Sulzmann, Senior Director, Global Customer Lifecycle Management; and Kathleen Pierce-Gilmore, Head of PayPal Credit, Americas. Have a topic you’d like PayPal Currency to cover? Share your ideas by emailing us at paypalpodcast@paypal.com. This platform is provided by PayPal for educational purposes only and PayPal, Inc. bears no liability for your use of this service. You must sign up for a SoundCloud account in order to use and access the materials on this site. Please see the SoundCloud privacy policy for additional details around how your information will be used.