Futurology   /     CXTECHFEST: Banking & the World of Customer Experience

Description

CliffCentral.com — Roelia Malan from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye. As a banker with over 10 years’ experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.

Summary

Roelia Malan from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye. As a banker with over 10 years’ experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.

Subtitle
Duration
19:42
Publishing date
2017-12-13 12:43
Link
http://iono.fm/e/512127
Contributors
  Brett Lindsay, Brett St Clair and Michael Cowen
author  
Enclosures
https://dl.iono.fm/epi/prov_179/epi_512127_medium.mp3?p=rss
audio/mpeg