Joy Clark talks with Gernot Starke about aim42, a method for systematically improving software. They discuss in detail the three phases of the process: Analyze, Evaluate, and Improve. Gernot shares his wisdom about how to carry out each phase using stories of his experiences in many different situations. In this way, listeners will get the big picture of how the whole process works: from visualizing all of the problems using sticky notes on the wall to specific strategies that can be used for improving the system.