In this episode we dive into the 3rd step in Jerry’s Customer Lifecycle…the Welcome Call.  You’ll hear how this seemingly small and short step plays a large role in connecting the Customer Lifecycle together.  You’ll get an info filled rant by Jerry about where YOUR focus always needs to be in the Customer Lifecycle.  Also, hear how a focus on the Customer Experience will drive business growth for any company, including yours!  Lastly, you’ll also learn how Jerry and Andrew came to be the dynamic duo on what we call the Healthcare Disruption Podcast. Enjoy!… remember to find Jerry and Andrew on twitter @jerry_durhamPT and @ArothschildPT.  Also find Jerry and stay in touch at his new website www.jerrydurhamPT.com
Healthcare DisruPTion is the new bigger, better and more structured version of Business, Baseball and Bourbon. Don’t worry those 3 components will play heavily in this new iteration. We look forward to sharing our thoughts, books, examples and interviews with you to stimulate not only thinking BUT action too! It’s all about the patients, customers, clients and ultimately the consumers of Healthcare who are the end users! Are you ready to move healthcare forward? Join us! Thanks for listening!