Host: Porter Storey, MD Guest: Gail Cooney, MD Delivering difficult news to a patient often requires a delicate and individualized approach. Dr. Gail Cooney reviews with host Dr. Porter Storey some of the most important do's and don'ts of communicating with your patients. She discusses what she learned on the other side of the desk, as the patient in the position of receiving devastating news, and outlines 3 basic steps for framing the conversation, and 3 things you should never say or do. Series Produced In Cooperation With Sponsored By