Healthcare DisruPTion   /     Healthcare DisruPTion 5 The Customer Lifecycle

Description

Learn how Jerry Durham created the customer lifecycle method of keeping customers happy and crafting a world class experience.

Summary

Todays episode is a continuation of the discussion started by Andrew in Episode #1 with a deeper dive into Jerry and his practice.  This episode gives you the first insight into the Customer Lifecycle.  How the Lifecycle came to be and the general principles behind it.  If you listened to the Matt Watkinson interview you’ll note the Customer Lifecycle came to be because of the Peak End Rule.  You’ll hear more terms like Customer Focus and their Experience along with how they grow business metrics.  The conversation continues and will never stop!  So jump on in and commit to being part of the change!

Subtitle
Learn how Jerry Durham created the customer lifecycle method of keeping customers happy and crafting a world class experience.
Duration
18:22
Publishing date
2016-08-26 05:03
Link
http://feedproxy.google.com/~r/HealthcareDisruption/~3/LOqpOtS0qXA/
Contributors
  Gene Shirokobrod
author  
Enclosures
http://feedproxy.google.com/~r/HealthcareDisruption/~5/RnCkG6d0keo/healthcare-disruption-5-the-customer-lifecycle.mp3
audio/mpeg

Shownotes

Todays episode is a continuation of the discussion started by Andrew in Episode #1 with a deeper dive into Jerry and his practice.  This episode gives you the first insight into the Customer Lifecycle.  How the Lifecycle came to be and the general principles behind it.  If you listened to the Matt Watkinson interview you’ll note the Customer Lifecycle came to be because of the Peak End Rule.  You’ll hear more terms like Customer Focus and their Experience along with how they grow business metrics.  The conversation continues and will never stop!  So jump on in and commit to being part of the change!