To err is human... it happens. That being said, we of course want to minimize the numbers/types of errors we make, especially in healthcare where someone's life could be on the line. Today, Clint discusses methods for setting up an environment where we can minimize the blame and finger-pointing and instead focus on how to fix situations arising from errors and to better still, try to prevent them happening repetitively again in the future. This additionally helps to nurture an environment in which staff voluntarily want to avail themselves of training/resources to help reduce errors and promote productivity - a win/win!