After witnessing firsthand the impact of a severe medical error on a family member, Dr. Jeffrey Glasheen learned that these situations were not caused solely by knowledge deficiencies, but rather by faults in systems and processes. This realization led him to a career as a hospitalist, rooted in quality improvement and patient safety.From his role as president of his fraternity during his college days to his current role as Chief Quality Officer at the University of Colorado Hospital Authority, hear about the story of Dr. Glasheen's path to a career in hospital medicine.