ITIL is well established as the process, certification and information resource library for service management across many IT organizations globally. With the recent updates comprising to ITIL 4, influences from Agile and DevOps are helping ITIL to expand and adapt to changes in how create software and build operations into the delivery process. Akshay Anand, Product Ambassador with AXELOS Global Best Practice, and Jon Stevens-Hall, Principal Product Manager at BMC Software, join Accelerated Strategies Group CEO Mitch Ashley to discuss the new innovations in ITIL 4. As major contributors to ITIL 4, Akshay and Jon share the approach they took with ITIL 4, incorporating ideas from the world of Agile and DevOps.