Counselor Toolbox - Addiction, Counseling, and Mental Health Continuing Education | Recovery | Relationships | Clinical | Psychology | Family | Social Work | Mindfulness | CEUs | AllCEUs | By Dr. Dawn-Elise Snipes   /     Listening without Defensiveness

Listening and Hearing Set ground rules Stop mind reading Stop projecting One person and one thing at a time Use objective language Have a safe-word and de-escalation plan if you feel like you are getting defensive or being attacked